DELIVERY POLICY

 

The Aayubowan Guarantee

At Aayubowan we are committed to an exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, you are welcome to contact us.

Our network of supplier, being extievely fastidious, offers us only the best. Hence we in turn are able to give you the best quality product available in the Sri Lankan Market.

Order Changes and Cancellations

Aayubowan is unable to cancel or change orders already in process, en route or delivered. If you are calling about an order that is scheduled to be delivered today, call +94 727 39 39 22. For other changes, contact us through the “contact us page “.

Problems with an Order

At Aayubowan, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Delivery Policy

Every gift you select from Aayubowan is personally hand-delivered by a professional, and we make every effort to deliver your order as quickly as possible.

In order to ensure the best in the delivery service, orders must be placed at least 24 hours ahead.

Orders placed before 12:00 Noon in the recipient's time zone. Will be delivered the next day. Orders received after that time will be delivered the following day.

We recommend that you place your orders at least five days in advance, before major holidays

Delivery to Hospitals

 When placing your order to Hospitals, please make sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. Our well trained team will take care of the rest.

Aayubowan will send your gifs in accordance to procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

In such instances where delivery to the recipient is not permitted and a third party is involved, such as hospitals, Wedding halls, hotels and ships, the signature of an authorized person to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

Recipient Not Home

If you have specific instructions for the delivery of your gift, please note same in the Special Delivery Instructions. In all other cases, if the recipient is not at home when the delivery team attempts a delivery, they will either:

o    Call the recipient to schedule an appropriate delivery time
o    Leave a note on the recipient's door asking them to contact Aayubowan to schedule a delivery time
o    Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
o    Leave the arrangement with a neighbor and place a message on the recipient's door with this
     information

Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced team will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.   Any such changes will be notified to you.

Payment Options

Aayubowan.com uses industry’s leading security technology to ensure that your order will be safe and secure.

For your convenience, Aayubowan accepts Visa, Master, American Express, paypal and 2CO. You will have an opportunity to review this amount before submitting your order.

Order-Related E-mails

Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number.

To show our appreciation, you will receive a Thank You e-mail from us when your gift has been received.